So – the call I dreaded so much…. I made it. They picked up the phone and literally put me on hold for 7-1/2 minutes. The hold music – so bad! It was about 30 seconds of a Kenny G knock off that repeated…. for 7-1/2 minutes. When they FINALLY picked up and I knew I had the right number this is how it went:
Receptionist: Dr’s BLAH office – you need scheduling?
Me: Hi this is Susan Lastname, DOB, ect and I am seeing Dr. So and SO. I do not have a follow-up appoint from my last visit but I would like to make one since I am in considerable pain still and believe that there is a trigger.
Receptionist: OK – if you need the nurse – you will have to call a different number.
Me: I would like to make an appointment and I can call the nurse if I need to when we are done scheduling.
Receptionist: Well, the Dr is out of the office for the rest of the week – but you can come in to see one of the nurses practitioners.
Me: I do not believe that I will need to do that – its for endometriosis and neuropathy so I am already used to the pain – we just trying to diminish it. I would just like to make an appt with the doctor please.
Receptionist: Is the doctor treating you for endometriosis here???
Me: Yes – and the neuropathy it caused.
Receptionist: (snarky) Oh. (scheduling annoyance and checking times back and forth) We have you schedule for next Friday at 8:45.
Me: OK – Great – thank you for you help
Receptionist: Sure (click)
I feel like I have been verbally shaken down and mugged for information. Too bad she did not give her name or I might have to pass it to the doctor next week. If you hate your job THAT much – find a new one. Jeez – I am calling into a specialist’s office – you know that I have something bad going on.
MANNERS and COMMON COURTESY will get you far in this life – I wish more people understood that.